Terms and Conditions

The following terms and conditions shall apply to your use of the Sundo Cosmétics website and to all purchases made through its online shop. They have been drawn up in accordance with current legislation on the subject and specifically, in accordance with the provisions of the following legal texts: Law 34/2002, on Information Society Services and Electronic Commerce. Law 7/1998 on General Contracting Conditions. Royal Decree 1906/1999, which regulates telephone or electronic contracting with general conditions in development of Article 5.3 of Law 7/1998. Royal Legislative Decree 1/2007 Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws. Law 7/1996 on the Regulation of Retail Trade. Law 59/2003 on Electronic Signature.

These Conditions shall govern the contractual relationship between users and the company representing the brand (The K Society SLNE) a company with registered office in Spain, registered in the Mercantile Register of Malaga, Section 6, and C.I.F. B93203511 (hereinafter referred to as "The Company").

General Terms and Conditions


Both browsing and the purchase of any of the products in the online shop implies the acceptance as a user, without reservation of any kind, of each and every one of the following General Terms and Conditions as well as, if applicable, of the Particular or Specific Terms and Conditions..

1. Terms of use

The user is obliged to comply with the present conditions and terms of use, as well as with others, always in accordance with current law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service being enjoyed. The user refrains from using this web portal in any way that may impede, damage or deteriorate the functioning of the same, as well as the goods or rights contained therein.

EIn all phases of access to the site, consultations, filling in forms, placing orders, delivery of articles or any other service, the company assumes no responsibility in the event of damage or impediments arising from the use of the Internet network. The company accepts no responsibility in the event of anomalies in the supply of the service, external intrusions or computer viruses. Likewise, situations defined by the Supreme Court in its jurisprudence as force majeure totally exempt the company from this responsibility.

Links or hyperlinks may redirect you to other websites. The company declines all liability in the event that the content of such links or hyperlinks contravenes the legal and regulatory provisions in force.

2. Conditions of sale

Details of the products available for purchase are specified in the online shop on the website. The company will take all necessary and reasonable steps to ensure on a regular basis that all details, descriptions and prices of products appearing in the online shop are correct. In the event of errors or omissions in the presentation, the company declines all liability and undertakes to correct any errors as soon as they are detected. It should be noted that the photographs illustrating and complementing the descriptive text of the products do not form part of the contractual scope, and objects or decorations of an advertising nature may appear which are not part of the product.

2.1 Price

The prices are in Euro currency and include the corresponding value added tax (VAT) for the purchase profiles of individuals. The prices shown for users with a professional profile may appear without taxes or with other applicable taxes, which will be finally applied in the purchase process and always notified to the user before proceeding with the payment.

The company reserves the right to modify the prices of the products or services at any time, the only valid price being the price applied at the time of completion of the order.

The Company reserves the right to amend, modify or cancel any current promotion for any reason whatsoever.

2.2 Availability

All products offered are available for purchase unless otherwise shown on the product page. Products that are temporarily out of stock will be automatically deactivated from the shopping cart system, and the user will not be able to add them to the purchase process.

In the event of inventory errors, the company undertakes to inform the user and advise him/her of the product's availability period, and the user may cancel the order if he/she so wishes or receive a partial refund.

2.3 Formalising the purchase

During the purchase process the user will be able to verify the products in his order, as well as the shipping costs, associated charges or taxes. The user must, without the option of error, validate the purchase by means of a final click called "Complete Order".

Once the purchase has been made, the user will see the conformity of their order on the screen, and can download the document at any time in the my account section. You will also receive an e-mail confirming your order.

2.4 Delivery & Shipping

Shipping costs and delivery times are shown to the user during the purchase process. The services available and their prices depend on the destination. All orders are shipped from the company's warehouse located in Spain (country belonging to the European Union), so delivery times and shipping costs will be affected by the distance of the destination as well as the weight of the goods.

The company undertakes to apply shipping costs very close to the amount invoiced by the courier companies, without seeking any kind of profit in the amount of this service.

Orders with destination Special Territories of the European Union as well as destinations outside the European Union (international shipments), may have costs arising from customs clearance, taxes or duties related to the country of destination that will be the responsibility of the recipient.

In the event that at the time of receipt, the shipment shows signs of breakage or unjustified manipulation, the user must notify the carrier so that this is reflected on the delivery note.

2.5 Returns and cancellations

Pursuant to paragraph 3 of article 45 of the Law on Distance Selling Retailers, returns of cosmetic products will not be accepted unless the product is defective, for obvious reasons of hygiene. In any case, the return of defective products or erroneous shipments will be admitted, being the seller who will be responsible for the shipping costs as long as the customer communicates this circumstance within a maximum period of 48 hours from the date of receipt of the order.

3. Intellectual Property

The contents of this website are the property of the Sundo Cosmética brand and its representative The K Society S.L.N.E., except for those of companies with which it has signed the corresponding contract for the provision of contents, and are protected by national and international intellectual and industrial property regulations. The design, images, maps, graphics, trademarks, labels, distinctive signs, logos, frames, banners, software and its different codes, source and object, etc. of this website are the property of the brand, which legitimately holds exclusive exploitation rights over them. The legislation on Intellectual Property confers the exclusive right to said content. Therefore, The K Society S.L.N.E. prohibits its partial or total use by third parties, unless otherwise agreed in writing. Consequently, the user accessing this website may not copy, modify, distribute, transmit, reproduce, publish, transfer, sell the aforementioned elements or create new products or services derived from the information obtained.

Viewing and downloading is only authorised for the personal or informative and non-commercial use of the user, and may not be extended to third parties or entities. Sundo Cosmética and The K Society S.L.N.E. will take all appropriate legal measures to prevent unauthorised use of the content of the website or its products..

4. Governing Law and Jurisdiction

These General Conditions of use and navigation as well as any relationship between the user and the company shall be governed by Spanish law. For any dispute arising from the existence or content of these General Conditions or the relationship between the user and The K Society S.L.N.E. both parties, expressly waiving any other jurisdiction that may correspond to them, submit to the exclusive jurisdiction and competence of the Courts and Tribunals of Spain..

5. Enquiries or Complaints

All queries, complaints or correspondence relating to these Terms, the website or the brand should be sent to the email address hello@sundo-cosmetics.com. Contact regarding complaints via other services such as social networks will not be considered valid..

6. Modification of the General Terms and Conditions of Sale

Taking into account the possible evolutions of the website, the company reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, delete or add both the content and services provided through the website and the way in which they are presented or located on the website.

If, despite a change to the Terms and Conditions and/or the Terms of Delivery, you continue to use the service provided through this website after such change, you will be deemed to have agreed to such change. It is the responsibility of each user to check the Terms and Conditions regularly to determine whether any changes have been made. If you do not agree to any modification of the Terms and Conditions, you must immediately cease using the website.